Our Saddles & General Information

Jeff Smith's Saddle Parts Diagram

Jeff Smith's Saddle Parts Diagram

Frequently Asked Questions

*click on the  +  to see answers*

Return Policy

RETURNS & EXCHANGES

All our Saddles are handmade with the finest materials and are priced to sell at the most competitive cost.  Once a saddle is ridden it can no longer be re-sold as new.  Please know your Seat Size and Fit before ordering, we can not be liable for misinformation.

*No returns after 30 days*

Return Shipping Cost and Restocking Fees will be applied. See conditions below:

Note: Failure to read this information is NO excuse to waive fees.

NEW SADDLES:
New saddles should be returned within 14 days of receipt and in the SAME condition as when it was received. All returns must be shipped via UPS, FedEx, or USPS. *NO PACKING PEANUTS!
A $250 - $350+ Shipping Cost Fee will be deducted from your return money.
*Please allow 2-weeks for the processing of your return.

Returned/Exchanged Saddles MUST include the following:
1.) ALL original tack that came with saddle including back billets, latigo, stirrups, breast-collar etc
2.) The saddle including Saddle Tag Card (if in-stock saddle)
3.) A NOTE enclosed in a plastic Ziplock/Envelope (to protect from saddle oil) with your;

• First & Last Name
• Valid Phone number
• Email address
• Physical shipping address
• Detailed description of why you are returning.
• Date of purchase/copy of the receipt

All this info is required so we can properly fix your saddle in a timely matter, contact you if needed, and to get the saddle back to you.
 
Please ship to: (NO packing peanuts!)
Jeff Smith’s Custom Saddles
Attn: Returns
11300 N FM 148
Terrell, TX 75160


CANCELED CUSTOM ORDERS:
Canceled Custom Orders will be charged a 20% Restocking Fee.


USED IN-STOCK SADDLES:
Used In-stock Saddles should be returned no later than 10 days after receipt, and may be returned for Saddle Credit only. A 10% Restocking Fee will apply. Please allow 2-weeks for the processing of your return.

AGAIN, Any Returned Saddles MUST include the following:
1.) ALL original tack that came with saddle including back billets, latigo, stirrups, breast-collar etc
2.) The saddle including Saddle Tag Card (if in-stock saddle)
3.) A NOTE enclosed in a plastic Ziplock/Envelope (to protect from saddle oil) with your;

• First & Last Name
• Valid Phone number
• Email address
• Physical shipping address
• Detailed description of why you are returning.
• Date of purchase/copy of the receipt

All this info is required so we can properly fix your saddle in a timely matter, contact you if needed, and to get the saddle back to you.
 
Please ship to: (NO packing peanuts!)
Jeff Smith’s Custom Saddles
Attn: Returns
11300 N FM 148

Terrell, TX 75160

 

WARRANTY POLICY

10 Year Guarantee on Our Trees.   Warranty starts the exact day Saddle is received or printed on the original receipt.  Warranty follows the saddle ONLY with the original receipt or warranty tag with the date.  Please DO NOT discard these items.  If the saddle is re-sold, please surrender to the new owner.  Warranty excludes Labor Fees.

Store Information

Everything Equine!

While specializing in Custom Saddles we also have a full line of tack for the competitive or pleasure horse and rider. Our saddles are the choice of World Champions and are horseman approved.

Brands include:
Jeff Smith’s Custom Saddles, Classic Equine, Martin, Toklat, CHS, Nettles, Don Orrell, Mustang, Diamond Wool, Reinsman and More!

Need a rope? We have over 100's ropes in stock from Classic & Cactus.

Plus you’ll find a full line of Animal Health Products.

Store Hours:

Monday – Friday:   9am – 5pm CST
Call 972-563-3300 for questions

Jeff Smith’s Cowboy Collection Arena

*NOT Booking Private Events at the moment*

Conveniently located off of I-20 with easy access to Hwy 80, I-635, and I-175.  Across I-20 from Buc-Cee's.

11300 N FM 148
Terrell, TX 75160

Arena Ride Hours:

Monday – Friday:   9am – 4pm
• $20 per ride per person
• $100 per month
* Must sign waiver