Call Us! 972-563-3300

Our Policies | Terms And Conditions

SHIPPING & HANDLING

Please allow two days for processing. We ship UPS or FedEx and offer 3 shipping options within the Continental United States (excludes Alaska and Hawaii): Standard (ground), 2nd Day Air, and Overnight Next Day Air, which does not include Saturday delivery. We do not currently offer international shipping through website in-stock or custom orders.  See below for more information on international orders. We are unable to deliver to P.O. boxes. For time-sensitive purchases, please contact the store at 972-563-3300 to verify availability and to ensure shipping expedition. Customers will not receive notification of shipment or tracking information unless specifically requested. Customers may receive shipping and tracking information by emailing: sales@jeffsmithscustomsaddles.com

 

INTERNATIONAL ORDERS

Our website shopping cart is currently configured for users who are billing and shipping their orders within the Continental United States (excludes Alaska and Hawaii).  If you need to place an International order, please call the store between 9am-5pm Central Standard Time at +1-972-563-3300 or email to sales@jeffsmithscustomsaddles.com  We can calculate shipping costs for you as well.

 

RETURNS & EXCHANGES

All our Saddles are handmade with the finest materials and are priced to sell at the most competitive cost.  Once a saddle is ridden it can no longer be re-sold as new.  Please know your Seat Size and Fit before ordering, we can not be liable for misinformation.

*No returns after 30 days*

Return Shipping Cost and Restocking Fees will be applied. See conditions below:

Note: Failure to read this information is NO excuse to waive fees.

 

NEW SADDLES:
New saddles should be returned within 14 days of receipt and in the SAME condition as when it was received. All returns must be shipped via FedEx or UPS. *NO PACKING PEANUTS!
A $250 - $350+ Shipping Cost Fee will be deducted from your return money.
*Please allow 2-weeks for the processing of your return.

Returned/Exchanged Saddles MUST include the following:
1.) ALL original tack that came with saddle including back billets, latigo, stirrups, breast-collar etc
2.) The saddle including Saddle Tag Card (if in-stock saddle)
3.) A NOTE enclosed in a plastic Ziplock/Envelope (to protect from saddle oil) with your;

• First & Last Name
• Valid Phone number
• Email address
• Physical shipping address
• Detailed description of why you are returning.
• Date of purchase/copy of the receipt

All this info is required so we can properly fix your saddle in a timely matter, contact you if needed, and to get the saddle back to you.
Please ship to: (NO packing peanuts!)
Jeff Smith’s Custom Saddles
Attn: Returns
11300 N FM 148
Terrell, TX 75160


CANCELED CUSTOM ORDERS:
Canceled Custom Orders will be charged a 20% Restocking Fee.


USED IN-STOCK SADDLES:
Used In-stock Saddles should be returned no later than 10 days after receipt, and may be returned for Saddle Credit only. A 10% Restocking Fee will apply. Please allow 2-weeks for the processing of your return.

 

AGAIN, Any Returned Saddles MUST include the following:
1.) ALL original tack that came with saddle including back billets, latigo, stirrups, breast-collar etc
2.) The saddle including Saddle Tag Card (if in-stock saddle)
3.) A NOTE enclosed in a plastic Ziplock/Envelope (to protect from saddle oil) with your;

• First & Last Name
• Valid Phone number
• Email address
• Physical shipping address
• Detailed description of why you are returning.
• Date of purchase/copy of the receipt

All this info is required so we can properly fix your saddle in a timely matter, contact you if needed, and to get the saddle back to you.
Please ship to: (NO packing peanuts!)
Jeff Smith’s Custom Saddles
Attn: Returns
11300 N FM 148

Terrell, TX 75160

 

WARRANTY POLICY

10 Year Guarantee on Our Trees.  All our custom saddles are guaranteed for normal wear for 10 years.  Warranty starts the exact day Saddle is received or printed on the original receipt.  Warranty follows the saddle ONLY with the original receipt or warranty tag with the date.  Please DO NOT discard these items.  If the saddle is re-sold, please surrender to the new owner.

 

PRIVACY POLICY

We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

Information You Give Us

We collect personal information from you in a variety of ways when you interact with Jeff Smith’s Cowboy Collection, both in stores and online. Some examples are when you:
• Create an account on our websites;
• Make an online or in-store purchase from us;
• Conduct a transaction where we collect information;
• Request customer service or contact us;
• Submit a testimonial, rating or review, or other user-generated content that may be posted on the site;
• Participate in a contest, sweepstakes, promotion, or survey; or
• Otherwise, submit personal information to us along with any related content of the communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

How We Secure Your Information

Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.

Online Protections

Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in an encrypted form.

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