SHIPPING & HANDLING
Please allow two days for processing. We ship UPS and offer 3 shipping options within the Continental United States (excludes Alaska and Hawaii): Standard (ground), 2nd Day Air, and Overnight Next Day Air, which does not include Saturday delivery. We don't currently offer international shipping. We are unable to deliver to P.O. boxes. For time sensitive purchases, please contact the store at 972-563-3300 to verify availability and to ensure shipping expedition. Customers will not receive notification of shipment or tracking information unless specifically requested. Customers may receive shipping and tracking information by emailing: sales@jeffsmithscustomsaddles.com
The following processing and delivery costs are for merchandise pictured and described on our web site. All prices are expressed in U.S. currency.
| Merchandise Total | Standard* | Two Day | Overnight |
| 0 - $100 | $10.00 | Call for Price | Call for Price |
| 101 - $200 | $20.00 | Call for Price | Call for Price |
| 201 - $300 | $20.00 | Call for Price | Call for Price |
| 301 - $400 | $30.00 | Call for Price | Call for Price |
| 401 - $500 | $40.00 | Call for Price | Call for Price |
| $501 up | $50.00 | Call for Price | Call for Price |
| Saddles | $80.00 | Call for Price | Call for Price |
International Orders
Our shopping cart is currently configured for users who are billing and shipping their orders to the United States.
RETURNS & EXCHANGES
We want you to be completely happy with your order. Unwashed, unworn, merchandise can be returned within 10 days of receipt for a full refund minus return shipping cost. Some conditions may apply, see below:
SADDLES:
New Saddles should be returned within 30 days of receipt, include the vendor packaging, and be in the same condition as when it was received. All returns must be shipped via Fedex or UPS. Restocking Fees May Apply depending on the condition of the saddle when returned.
Canceled Custom Orders will be charged a 20% Restocking Fee.
Used Saddles should be returned No-later than 10 days after receipt may be returned for a store credit only. 20% Restocking Fees Do Apply. Please allow 2 to 3 weeks for the processing of your return.
PROVIDE ORIGINAL RECEIPTS ON SHIPPED ITEMS:
On the front of your receipt (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund. We extend full refund within 10 days, store credit only for any returns after 10 days. No returns after 30 days. Enclose your invoice (or a copy) with the item.
ship prepaid and insured, to:
Jeff Smith's Cowboy Collection
8486 FM 47
Wills Point, TX 75169
RESTOCKING FEE:
If you elect to return a Saddle for any reason, you will be charged restocking fee of 20%. Call to verify if your return requires a restocking fee. Canceled Custom Orders will be charged a 20% restocking fee.
WARRANTY POLICY
10 Year Guarantee on Our Trees. All our custom saddles are guaranteed for normal wear for 10 years. Warranty starts the exact day Saddle is received or printed on original receipt. Warranty follows the saddle ONLY with original receipt or warranty tag with date. Please DO NOT discard these items. If saddle is re-sold, please surrender to new owner.
PRIVACY POLICY
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with Jeff Smith's Cowboy Collection, both in stores and online. Some examples are when you:
• Create an account on our websites;
• Make an online or in-store purchase from us;
• Conduct a transaction where we collect information;
• Request customer service or contact us;
• Submit a testimonial, rating or review, or other user-generated content that may be posted on the site;
• Participate in a contest, sweepstake, promotion, or survey; or
• Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.
Online Protections
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in a encrypted form.